Shipping & Returns

Summary
Orders are shipped out to over 300 destinations worldwide on the same day or within 7 business days with FREE shipping on all orders however small or big. Due to sometimes big order volumes, ship out times may be extended.

Payments
Our store items prices are available in HKD, USD and AUD and many other currencies. For a full list simply click the currency switcher in the menu to choose the one best applied to you. Customers have the option of paying via credit card or PayPal.

Shipping
Currently we ship worldwide, 5 days per week excluding Saturdays, Sundays and certain holidays. Shipping charges are below.

Duties and taxes
We handle and pay all possible duties and taxes on shipments ahead of time. Customers do not need to pay anything for receiving orders. If you do receive any domestic requirements to ask for payment of duties, immediately notify us with a photo of the invoice so we can pay it for you to have it released (through deduction of the amount from your purchase amount), although rest assured that this essentially will never happen. Failure to notify us about this, leading to the shipment from being returned will not qualify for our 7-day unconditional refund.

Delivery Time Frame

**we choose the best delivery method based on your delivery location and package size

Contact Information
Customers are required to provide their email address and phone number when entering delivery information upon checkout. Contact telephone number is required by our shipping partners so that the you can be contacted if necessary during delivery. However we will never contact customers by phone, instead only by email. For orders going to the USA we may occasionally send text messages to customers if we cannot get a hold of you from email. If phone number cannot be provided, and if there is a problem with the delivery, such as not being able to deliver the goods, receiving the wrong package, etc., we will not be liable for any responsibility. If the customer information is wrongly added and there is a problem with delivery, we will also not be liable. If you suspect that delivery and contact information have been entered wrong, please notify us immediately.

Returns and Refunds
We currently offer 7-day unconditional refunds of 100% without the need to return any items. 7 days is calculated from the day your order has been delivered based on official tracking information. After 7 days have passed, we require photo proof of product defects for issuance of refund. We retain the right to interpretation of whether defects are truly present.

Tracking Numbers
All orders have a number, which customers can use to check whether it is still in progress or has been shipped. Shipped orders will have a delivery tracking number, which you can use to follow up on delivery progress. If you have any questions, please contact us by email. The order number is automatically sent to the customer’s email address by our system after the order is placed. If you fail to receive it, it may have been mistaken for spam and subsequently sent to the trash bin. If you cannot find the order confirmation email in neither spam nor trash, please contact us immediately and we will reissue it to you. Order processing and delivery status can be found in the store menu on the upper right corner or accessed here.

– Guaranteed 30 day delivery time limit or your full money back –
We guarantee ALL orders to arrive within 30 days. If your order fails to arrive within 30 days after official shipping time(based on official tracking information) then we will issue 100% refund no questions asked. This is our customer satisfaction guarantee.